• Why Buy From Humidor Vault?
  
  Here are just a few reasons!
  
  
  1. Large selection of cigar humidors and cigar accessories
  2. Large selection of personalized cigar humidors, poker chip sets, personalized items
  3. Rock bottom pricing
  4. Discount coupons every month..sign up for our newsletter to receive
  5. My Rewards Program - Every order earns points for FREE STUFF!
  6. 100% secure online ordering system (every order is warrantied up to $10,000)
  7. Every order is guaranteed by BuySafe.com
  8. 100% satisfaction with your order (if you not happy, neither are we!)
     
  9. 30 day money back guarantee
  10. VeriSign trusted website
  11. Product reviews posted by actual customers
  12. Fantastic customer support
      

Here is our return policy:

Non-Damaged/ Non-Defective Returns: All products can be returned to us for a full refund/exchange of the product price. All return requests must be made within 30 days of purchase, be in the original manufacturer's box along with all manufacturer supplied packaging material and a copy of the order or invoice. All requests for refunds and or/exchanges must have a Return Merchandise Authorization number (RMA#), no exceptions. Please request your RMA # through our help desk by simply emailing us.  All returns must be shipped within 5 days of the date the RMA# was issued. All returned products must be in re-saleable condition to be eligible for a refund. Shipping charges and sales tax are never refunded and return shipping charges are the responsibility of the buyer. We strongly suggest that return shipments be insured as damage in transit or lost return shipments in transit are the sole responsibility of the customer. All non-authorized returns will be refused and returned to the customer at the customers expense. Any orders that are refused by the recipient and returned to us will be refused and returned to the customer at the customers expense. Refunds will be made within 14 days from our receipt of the returned items.

Holiday Season Return Extension:

For orders placed November 15th through December 15th, we will extend the return policy to notifying us on or before January 15th to obtain your return RMA#.  Email us to request a RMA#.

Damaged/Defective Returns:

If your merchandise arrives in damaged or is defective due to manufacturing errors, the customer must report the damage or defect to us with 2 business days of receipt of the merchandise to be eligible for a refund or exchange. Please report all damaged/defective merchandise requests through our CRM system by emailing us at our help desk. If you can attach a photo of the defect or damage, it will helpful in processing your return request. A call tag will be issued with UPS or FedEx who will pick up the damaged/defective unit and return it to us. Once the damaged/defective unit is received by us, an exchange and/or refund will be authorized. Refunds will be made within 14 days from our receipt of the returned items. Please email us if you have any questions .

International Orders:

Please open a help desk ticket and we will assist you with any return related questions.